Frequently Asked Questions - VeohTV

What is VeohTV?
VeohTV is a software application that enables you to discover, watch, and save Internet video.
Watch video from thousands of web sites in one full screen application. You can watch streaming video from major television networks such as CBS, to independently-produced content available on sites such as YouTube, Google Video, Veoh.com and MySpace. You can also navigate with a keyboard and mouse or use a PC remote control. VeohTV is like a free DVR for web video. Watch video on-demand or record it to your hard drive to watch later. VeohTV also contains a multi-site search engine that is capable of searching Google Video, YouTube, Yahoo! Video, and Veoh at the same time.

How does VeohTV work?
Veoh consists of two main elements. The first, is the Veoh.com site where you can browse videos available on Veoh, create a user account and profile, interact with other broadcasters and viewers and preview videos within your browser. The second part of Veoh is the VeohTV application, which aggregates video from thousands of web sites around the web. You can browse channels or search for videos using keywords and either watch them immediately or download them to your computer to watch later. VeohTV also works with Veoh.com, allowing for the delivery of full-length video for viewing on your PC (online or offline), on your TV (its easy from most PCs) or on your portable video device like an iPod or Sony PSP. You can also use the "Watch on VeohTV" functionality on Veoh.com to begin immediate playback of long form content on VeohTV without having to download the file ahead of time.

Installing and Configuring VeohTV on your PC

Do I need to sign up to use VeohTV?
Yes, you must sign-up for a free Veoh user account in order to use VeohTV software. Your Veoh account allows you to receive personalized video recommendations and enable features such as Home Delivery.

Do I need to install VeohTV software?
You are able to browse Veoh.com and watch streaming versions of the videos, create an account and participate in the Veoh community and even start broadcasting your own videos using just your browser and Veoh.com. When you are ready to gain access to videos from thousands of websites, watch the full-length video from Veoh.com, download a video to watch when not connected to the internet, or "subscribe" for automatic delivery of a channel of videos you need VeohTV installed on your computer. It is very easy to install and takes only minutes. Try VeohTV

How do I get VeohTV software?
Just go to any page on Veoh.com and select the "Download VeohTV " link at the bottom of the screen. You will also be automatically prompted to download VeohTV if you attempt to download a video or subscribe to a collection of videos on Veoh.com

What is required to run VeohTV software on Windows?
VeohTV runs on Windows 2000 Service Pack 4, XP, and Vista with the following requirements.
- 500MHz Pentium class processor or better
- 256MB of RAM
- 100MB of free disk space for installation
- At least 1GB of free disk space for storing video content
- Windows Media Player version 9 or 10 (available for download here)
- Broadband internet connection for downloading or uploading video
- Internet Explorer or Firefox browsers for downloading video from Veoh.com
What are the bandwidth requirements for VeohTV?
VeohTV requires a broadband Internet connection to view on demand video, download video, or upload video files to Veoh.com. Actual bandwidth requirements depend on your usage. Cable modems, DSL lines or other high speed connection are all suitable for VeohTV.

Unfortunately dial-up connections, typically including ISDN, are not supported for VeohTV. The upload and download speeds associated with dial-up are generally not sufficient to support moving large, high resolution, full length video files.

What components are installed with VeohTV?
- VeohTV (VeohClient.exe on Windows) which is launched when you want to view or manage videos.
- (optional) The Veoh Browser Plug-In. This is a web browser plug-in that allows you to download videos or subscribe to videocasts from thousands of sites on the Web. The plug-in works with Internet Explorer and Firefox and notifies you when videos or videocasts are available on any website you visit. You can download videos into your Library simply by clicking on the plugin and clicking download in the plug-in window.

Why does Windows XP issue a security warning when I try to install Veoh?
After you run the Installer for VeohTV on Microsoft Windows XP with Service Pack 2, you may see a security warning dialog box. The security warning dialog box may indicate that the broadcaster of the file could not be verified. This simply indicates that there is not a digital signature on the Installer.

If you received the executable from any source other than VeohTV, cancel the installation and download the Installer from the VeohTV download page.

If you have downloaded the Installer directly from Veoh, simply click the Run button to continue with the installation.

Why do I get a security warning from Windows Firewall when I run Veoh?
The Windows Firewall is a simple protection mechanism for Windows XP Service Pack 2 that helps to prevent malicious software from using your computer without your knowledge. When you see this warning, you should select the Unblock button to allow Veoh to make Internet connections.

If you choose to block Veoh, you will be unable to upload and download video. If you have selected to block Veoh, you will need to do the following to enable Veoh to run properly:
- Click the Start Menu button
- Choose the Control Panel
- When the Control Panel window appears, choose the Windows Firewall
- When the Windows Firewall dialog appears, choose the Exceptions tab
- Place a check mark next to Veoh Client
- If it is not listed, click the Add Program button
- Click the Browse button
- Navigate to the Veoh programs directory (typically C:\Program Files\Veoh Networks\Veoh)
- Choose the Veoh Client program
- Click the Open button
- If the Veoh Client appears in the list, make sure that it is checked
- Click the OK button to save the changes
- Close the Control Panel window

How do I delete videos from VeohTV?
Videos within VeohTV can be deleted using the following steps:
- a. Open VeohTV in Library view
- b. Right-click the video you would like to delete
  (*if you have a single-button mouse, hold 'control' on the keyboard and click the video you would like to delete)
- c. Select 'Remove...'
Note: You will be given the option to remove the video from your Library or from your computer

How do I uninstall VeohTV on Windows?
The Uninstaller may be run from Add and Remove Programs.

Click the Start Menu button
Choose the Control Panel
Choose VeohTV BETA and click Change/Remove

Using VeohTV software to watch your videos

What videos can I watch using VeohTV software?
You can watch any video you find on Veoh.com using your VeohTV software simply by clicking VeohTV on the playing video or "Watch on VeohTV" on the web page. Also, you can select "download this video," within Download Options, to have any single full-length video delivered to the VeohTV Library (as long as you have the correct player software installed you will be able to view ALL downloaded videos, see Playback Problems below for more information). You can also "subscribe" to a channel of videos, all videos from a user or all videos with a specific tag - and any new videos will automatically be delivered to VeohTV. In addition, you can watch videos from thousands of websites by searching for video or browsing channels within VeohTV.

How long does it take to get my videos delivered to VeohTV?
Videos that are currently being delivered, or downloaded, to VeohTV can be found in the Downloads section of the Library. These lists will show you videos that you have selected, or have been added for one of your subscriptions, that are currently being delivered by the Veoh distribution network to your computer. Delivery time is determined by a number of factors, including the speed of your internet connection, the size of the video (length and video quality) and anything else you are doing on the machine while it is downloading. From time to time, videos are actually downloaded from the peer to peer network and may not be immediately available or connections are poor and the video will complete the download more slowly than anticipated.

If you would like to view a video immediately, try using Watch on VeohTV and playback will begin automatically and immediately without needing to download it completely before viewing.

How do I find videos that have been delivered to VeohTV?
By selecting the "Library" tab on VeohTV you can see all the videos that are currently available for playback. You can also view your Library by subsets, such as all New videos (those you haven't seen) or by Category, Channel or Broadcaster by using the View drop-down menu. You can also create your own playlists to organize videos in your VeohTV library. Videos that you have downloaded are also visible via the VeohTV guide Home menu.

How much space do the downloaded videos take up on my hard drive?
You determine how much of your hard drive space is allocated to VeohTV for local downloaded videos. This is specified in the application Settings in the VeohTV Menu. We restrict you to only taking up to 50% of your hard drive for video storage. I am sure that if we gave you more, you may take it, but you do need to reserve some room for homework and virtual memory.

What is "Watch Now" or "Watch on VeohTV"?
When you use VeohTV with Veoh.com you have a very powerful internet television experience. This is very useful when you find long content, like films and tv shows, that you do not want or cannot download. Click "Watch on VeohTV" to view the full-length video immediately in the VeohTV player.

Where did the Download and Home Delivery links go?
There is a small link titled "Download Options" below and to the right of the Watch on VeohTV button on all video, and channel details pages. Within this section is the option to download the video, videos in a channel, or if available, download other formats available. For any single video details page, the Home Delivery option is available as well.

Using VeohTV to watch programmed videos

What programs and channels can I watch using VeohTV?
Veoh has programmed a number of broadcast television channels as well as popular channels from Veoh.com and other popular sites. Some of these include CBS and shows like CSI and Survivor as well as PBS, Car and Driver, Road and Track, Discovery Channel and hundreds more.

How often is the programming updated?
Veoh is constantly updating the programming and adding channels and individual videos. Updates to the entire programming line-up occur multiple times daily. Often, it is up to the video content publisher to update their content before it will be updated on VeohTV.

How can I add a Channel to the list?
At this time there is no mechanism to add your channel or any channel you like to VeohTV. Stay tuned though, soon you will be able to add custom channels to your favorites. If you are a content publisher and would like to have your content featured in VeohTV, please submit a request.

From Veoh.com, however, while you cannot add the channel, you can watch any channel video without downloading by clicking "Watch on VeohTV".
I live outside of the US, how come I cannot play some videos?
Unfortunately, Veoh does not have license to distribute content restricted to certain regions. This is not our restriction or limitation, rather it is a restriction being imposed by the content owner.

Searching for online videos with VeohTV

How do I search for videos with VeohTV?
Searching for videos across the internet is very simple with VeohTV. Click the Search tab and use the keyboard to enter a search term.

What does VeohTV search?
Veoh returns search results from Yahoo!, Google (YouTube), and Veoh.com. Click the result tab to view results from the other online video services.

Can I save searches or videos?
You can save a search, which saves the search term to My Favorites, or if the option is available for the individual video, you can download it, or save it, to your Library. Some videos cannot be saved because they are streams.

How to use the Interact mode

What is Interact mode?
Interact Mode is a view that let's you continue watching video while playing with YourMinis widgets. These widgets can be customized and changed to suit your individual needs and tastes. Check email, play games, read the news or blogs, all while watching your favorite videos.

How do I change my "YourMinis" layout?
Changing the layouts is very simple. You can drag and drop widgets around the page or between tabs. You can also add or remove tabs according to your taste. You can also save your layout to a new YourMinis account and make it available from outside of VeohTV, and vice versa, you can log-in to your existing YourMinis account and view your previously saved layouts.

Where does the Current Playlist come from and how do I change it?
As a new VeohTV user with nothing in your Library, we begin playing the Veoh Favorites from Veoh.com. Otherwise, whatever video you begin playing from the VeohTV guide or the Library will be displayed in the playlist with all other videos queued up behind it.

Home Delivery

What is Home Delivery?
Home Delivery allows you to send video to your VeohTV at home from any computer with an internet connection. You can also utilize Home Delivery to syncronize video downloads across multiple computers with VeohTV. To send a video via Home Delivery, follow these steps:

Visit any video page on Veoh.com
Selec Home Delivery from the dropdown list below the Download Video button
Click the Download Video button

How do I enable Home Delivery?
On Veoh.com, navigate to http://www.veoh.com/homeDelivery.html and click "Enable Home Delivery". Then on the appropriate "Home" computer, open VeohTV -> Menu -> Settings... -> Subscriptions tab and select the check box in the lower Home Delivery section.

How do I find videos that have been Home Delivered?
You can simply look for videos in the Library with the "New" icon or you can sort the View by selecting the Home Delivery option from the drop-down. Home Delivered videos will also appear in My Library in the VeohTV guide.

The Browser Plug-In Tool

What is the Browser Plug-In?
This is a web browser tool that allows you to download videos or subscribe to videocasts from thousands of sites on the Web. The plug-in works with Internet Explorer and Firefox and notifies you when videos or videocasts are available on any website you visit.

How do I use the Browser Plug-In?
As you navigate to web pages, like veoh.com or other video sharing sites, the Plug-In will indicate a count of downloadable files and/or a count of rss feeds containing videos. Clicking on the Plug-In launches a small application window with some download options. This can be very handy for quickly downloading video from many sources and then sitting back and watching them later in VeohTV.

What are Videocasts and what does Subscribe do?
A Videocast (also know as a podcasts) is a special type of RSS feed that includes links to videos. Using VeohTV and the browser plug-in you can subscribe to a videocast to automatically receive videos downloaded to your computer whenever the videocast is updated. Some of the most popular videocasts are updated on a daily basis.

Playback Problems

Sometimes the videos are jittery or seem to pause a lot, why?
If the video you're attempting to play starts to skip, is jittery, or pauses frequently it may be because your internet bandwidth may be overutilized. This may happen because you're performing multiple tasks, such as playing video, checking email, surfing the web, etc. You can try closing some of your other tasks to resolve the playback problems. This issue may also occur if your internet provider is experiencing bandwidth problems or if you're on low-bandwidth connection.

Sometimes the videos skip to the next one without playing, why?
If you attempt to play a video and it skips to the next, it may be due to a temporary bandwidth slow-down. If this occurs repeatedly, please click the Report a Problem button at the bottom of VeohTV and provide the title and channel of the problematic video.
I have installed the codec but still cannot play the video, why?
Certain codecs may require that you restart VeohTV before they are enabled. If this occurs you'll need to first exit VeohTV, install the codec, and then restart VeohTV. You can exit VeohTV by right-clicking the VeohTV icon in the system tray and selecting Exit.

If playback continues to fail, be rotated, or have no audio, you may need to install a third party codec pack. You can try the freeware FDDShow available here.

When installing make sure to select from Select Additional Tasks:
H.264 / AVC
DivX
Xvid
Generic MPEG-4
FLV1
H.263
MPEG-1
MPEG-2
WMV1
WMV2
WMV3
MP3
AAC
AC3
MP1
MP2

From the Management of compatibility issues (Video and Audio) select “Do not limit”.

After you install then please reboot and playback should work correctly after reboot.
If you continue to have problems, shoot us a line or visit the forums.

What codecs do I need to have installed?
VeohTV provides videos from thousands of websites and those websites provide the videos in various formats. In some cases, you may need to install a codec to play these formats. If you do not have the appropriate codec, VeohTV typically attempts to identify the format and displays a dialog to get the codec. The most common codecs you may need include:

Remote Control

What remote control works best with VeohTV?We recommend the Microsoft Media Center PC remote (#1039) with receiver.

Why doesn't my remote control fully function in the Search, Interact, and Library sections of VeohTV?
VeohTV is currently programmed to work with your remote control within the Channels and VeohTV sections while the Search, Interact, and Library sections require a mouse and/or keyboard for interaction. If your remote control is not functioning within the VeohTV and Channels sections, please address the following questions:
1. Is the remote control receiver plugged in and is it connected by USB?
2. Has your receiver been detected properly in Microsoft Windows?
3. Confirm Microsoft Windows has properly detected the receiver by:
  1. Open Start menu > Settings > Control Panel
  2. In the Control Panel, open System
  3. In System, click the Hardware tab
  4. In the Hardware tab, click Device Manager
  5. Within the Device Manager, scroll to the bottom of the file tree and open Universal Serial Bus controllers
  6. Your remote control receiver should appear within Universal Serial Bus controllers. If not, please reference your remote control guide for steps to configure your remote control to work in Microsoft Windows.
4. When pressing a button on the remote does the receiver LED light up?
5. Does the remote control have new batteries?

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